1. Introduction and Scope<\/p>\n\n\n\n
These Terms of Service govern the commercial relationship between GRUPO MARTI, S.A.B. DE C.V. (operating under the commercial brand Grupomartisab, accessible via www.grupomartisab.com) and customers purchasing our winter sports and skiing equipment range.<\/p>\n\n\n\n
Corporate Entity: GRUPO MARTI, S.A.B. DE C.V.<\/p>\n\n\n\n
Registered Address: FRANCISCO I MADERO NO. 12 SANTA URSULA XITLA TLALPAN, 14420, MEXICO CDMX<\/p>\n\n\n\n
Customer Support Email: equipment@grupomartisab.com<\/p>\n\n\n\n
Telephone Contact: +52 5587518110<\/p>\n\n\n\n
By placing an order on our website, you agree to be legally bound by these terms, which are formulated to comply with applicable commercial regulations in Mexico and consumer protection laws within the European region.<\/p>\n\n\n\n
2. Orders, Fulfillment, and Shipping<\/p>\n\n\n\n
We partner with major international carriers, including DHL, FedEx, and UPS Priority services, to fulfill orders destined for European customers.<\/p>\n\n\n\n
Estimated Delivery Timeline: Standard shipping duration typically ranges from 7 to 10 working days from dispatch.<\/p>\n\n\n\n
Tracking Notifications: To ensure transparency throughout transit, automated shipping tracking updates are sent directly to the email address provided during checkout at critical milestones, including dispatch, transit check-ins, and local final delivery stages.<\/p>\n\n\n\n
Transit Delays & Investigations: If an order exceeds the standard delivery timeframe, our team will coordinate directly with the carrier to initiate a formal investigation. Based on the findings and actual transit status, appropriate resolutions\u2014such as a full refund or a replacement shipment\u2014will be implemented.<\/p>\n\n\n\n
3. Risk of Loss and Transfer of Ownership<\/p>\n\n\n\n
In strict accordance with European consumer protection legislation (including the Consumer Rights Directive), the risk of damage or loss of goods remains with the merchant while the goods are in transit. The risk and physical ownership of the products only transfer to the consumer upon actual physical receipt of the items by the consumer or a designated third party indicated by the consumer (other than the carrier).<\/p>\n\n\n\n
4. Right of Withdrawal and European Consumer Returns<\/p>\n\n\n\n
For customers residing in the European Union and the United Kingdom, we comply fully with statutory consumer rights regarding distance selling:<\/p>\n\n\n\n
14-Day Right of Withdrawal: You possess the statutory right to withdraw from your purchase contract within 14 days from the day you, or a designated recipient, acquire physical possession of the goods, without providing any reason.<\/p>\n\n\n\n
Defective or Damaged Goods: If a product arrives with defects or suffers damage, customers may contact our customer support team via email at equipment@grupomartisab.com within the applicable period, providing photographic evidence of the issue.<\/p>\n\n\n\n
Resolution Process: Upon verification of photographic evidence for defective or damaged items, customers may be eligible for a refund or replacement arrangement without the administrative requirement of physically returning the damaged item, thereby streamlining resolution.<\/p>\n\n\n\n
5. Governing Law and Dispute Resolution<\/p>\n\n\n\n
These terms and any separate agreements whereby we provide you products shall be governed by and construed in accordance with the laws of Mexico, while ensuring full compliance with mandatory consumer protection standards and statutory rights applicable to residents within the European Economic Area.<\/p>\n","protected":false},"excerpt":{"rendered":"
1. Introduction and Scope These Terms of Service govern the commercial relationship between GRUPO MARTI, S.A.B. DE C.V. (operating under the commercial brand Grupomartisab, accessible via www.grupomartisab.com) and customers purchasing our winter sports and skiing equipment range. Corporate Entity: GRUPO MARTI, S.A.B. DE C.V. Registered Address: FRANCISCO I MADERO NO. 12 SANTA URSULA XITLA TLALPAN, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3159","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.grupomartisab.com\/index.php?rest_route=\/wp\/v2\/pages\/3159","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.grupomartisab.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.grupomartisab.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.grupomartisab.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.grupomartisab.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3159"}],"version-history":[{"count":1,"href":"https:\/\/www.grupomartisab.com\/index.php?rest_route=\/wp\/v2\/pages\/3159\/revisions"}],"predecessor-version":[{"id":3180,"href":"https:\/\/www.grupomartisab.com\/index.php?rest_route=\/wp\/v2\/pages\/3159\/revisions\/3180"}],"wp:attachment":[{"href":"https:\/\/www.grupomartisab.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3159"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}