1. Overview and Dispatch Location

This Shipping Policy governs the fulfillment, dispatch, and transit procedures for orders placed through www.grupomartisab.com, operated by GRUPO MARTI, S.A.B. DE C.V. (brand name: Grupomartisab).

All merchandise dedicated to our European clientele is officially processed and dispatched directly from our primary corporate and operational facility located at:

Fulfillment & Dispatch Address: FRANCISCO I MADERO NO. 12, SANTA URSULA XITLA, TLALPAN, 14420, MEXICO CDMX

2. Processing and Fulfillment Timeline

Order Processing Time: All incoming orders for our winter sports and skiing equipment range undergo internal review, handling, and preparation. Standard processing requires 1 to 2 working days prior to formal handover to our logistical partners.

Carrier Partnerships: To ensure reliable delivery across the European region, we collaborate with premier international shipping carriers, including DHL, FedEx, and UPS Priority services.

3. Transit Duration and Tracking Notifications

Estimated Standard Delivery Time: Following dispatch from our Mexican fulfillment center, standard transit duration typically ranges from 7 to 10 working days.

Automated Tracking Updates: We maintain full visibility throughout the delivery lifecycle. At key operational milestones—including order dispatch, arrival at carrier transit hubs, and local final delivery stages—automated shipping tracking notifications are sent directly to the email address provided by the customer during checkout, keeping them informed of their order’s progression.

4. Shipping Delays and Carrier Investigations

If a customer’s shipment exceeds the standard delivery timeframe, our customer support team will formally open an investigation directly with the respective carrier. Upon reviewing the carrier’s findings and tracking status, appropriate resolutions—such as a full refund or a replacement shipment—will be determined and executed based on the actual circumstances of the case.

5. Corporate Contact Information

For any inquiries related to shipping status or order logistics, customers may contact our support team through our official communication channels:

Company Name: GRUPO MARTI, S.A.B. DE C.V.

Customer Support Email: equipment@grupomartisab.com

Telephone Contact: +52 5587518110