1. General Information & Corporate Identity
What is Grupomartisab?
Grupomartisab is a commercial brand owned and operated by GRUPO MARTI, S.A.B. DE C.V., a legally established corporate entity based in Mexico. We specialize in the distribution and retail supply of winter sports and skiing equipment, serving international patrons with strict adherence to regional commercial codes and consumer protection laws.
How can I contact customer support?
You may reach our support team through our official communication channels:
Email: equipment@grupomartisab.com
Telephone: +52 5587518110
Corporate Address: FRANCISCO I MADERO NO. 12 SANTA URSULA XITLA TLALPAN, 14420, MEXICO CDMX
2. Payment Methods & Security
What payment methods do you accept?
We support multiple secure payment methods to facilitate convenient checkout transactions. Customers can complete purchases using major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets and mobile payment solutions such as Apple Pay and Google Pay.
Are my payment transactions secure?
All payment transactions processed through our website are handled via secure payment gateway infrastructure. Financial details are encrypted and handled in compliance with rigorous international security standards to protect sensitive data during transmission.
3. Shipping & Delivery
Which shipping carriers do you use and how long does delivery take?
For our customers across the European region, we partner with major international carriers, including DHL, FedEx, and UPS Priority services. Standard shipping duration typically ranges from 7 to 10 working days from the date of dispatch.
How do I track my order progress?
We maintain full operational transparency throughout transit. At critical milestones—including order dispatch, arrival at carrier transit hubs, and local final delivery stages—automated shipping tracking notifications are sent directly to the email address you provided during checkout to keep you informed of your order’s progress.
What happens if my order exceeds the standard shipping time?
If a customer’s order exceeds the standard shipping timeframe, our support team will open a formal investigation directly with the carrier. Based on the actual findings and tracking status, appropriate resolutions—such as a full refund or a replacement shipment—will be implemented.
4. Returns, Refunds & Consumer Rights
What is your return policy for European customers?
In compliance with European consumer protection legislation for distance selling, consumers residing within the European region possess a 14-day Right of Withdrawal. You have the statutory right to withdraw from your purchase contract within 14 days from the day you, or a designated recipient, acquire physical possession of the goods, without providing any justification.
How are defective or damaged items handled?
If a customer receives an item that exhibits flaws, defects, or transport damage, they may contact our support team via email at equipment@grupomartisab.com within the applicable period and provide photographic evidence of the issue. Upon verification of the provided evidence, we will process a full refund or arrange a replacement without requiring the physical return of the damaged item, thereby facilitating a streamlined resolution process.
