1. Corporate Identity and Payment Processing Infrastructure

This Payment Security Policy governs the secure handling of financial transactions for purchases made through www.grupomartisab.com, operated by GRUPO MARTI, S.A.B. DE C.V. (brand name: Grupomartisab), a registered corporate entity in Mexico.

Registered Corporate Entity: GRUPO MARTI, S.A.B. DE C.V.

Registered Office: FRANCISCO I MADERO NO. 12 SANTA URSULA XITLA TLALPAN, 14420, MEXICO CDMX

Billing Descriptor: Charges processed through our platform will appear on your financial statements under our parent company name: GRUPO MARTI, S.A.B. DE C.V.

Customer Support Email: equipment@grupomartisab.com

Telephone Contact: +52 5587518110

Our payment infrastructure is integrated with Stripe as our designated payment processing provider. Stripe functions independently as our payment processor to handle transactions securely; customers are not required to create or log into a separate Stripe account to complete a purchase. Stripe periodically conducts payment security risk assessments and monitors transaction activities to detect and prevent irregular or fraudulent patterns.

2. Accepted Payment Methods

To provide a secure and efficient checkout experience for our European clientele, we support multiple established payment instruments:

Major Credit and Debit Cards: Visa, Mastercard, and American Express

Digital Wallets and Mobile Solutions: Apple Pay and Google Pay, alongside supported electronic wallet options.

3. Data Protection and Cookie Compliance

In compliance with data protection regulations in Mexico and the European region, we are committed to safeguarding customer information.

Cookie Management: Our website features a dedicated Cookie consent banner. Non-essential cookies and tracking mechanisms are only deployed after the customer explicitly clicks the “Accept” button on our Cookie banner to grant consent.

Privacy Controls: For detailed information regarding how personal data is collected, stored, and managed, please refer to our Privacy Policy page.

4. Customer Support and Inquiry Handling

For any payment-related inquiries, transaction verification assistance, or general correspondence, customers may contact our support team at equipment@grupomartisab.com. Our team reviews incoming communications and will provide a response within 24 to 48 hours.